Dear Guest(s),
It brings me great joy that you selected Kagi Maldives Spa Island for your holidays. The entire team strives to offer you real “feel good” experiences by combing wellness activities, great food, relaxing activities and personalized service.
Please do not hesitate to reach out to any of our team members and myself during your stay if there is anything we can do to make your holiday with us more pleasurable.
I hope you will enjoy our little gem of an island.
With best wishes,
Areef Ahmed
General Manager
“Assalamu-alaikum, Kagi-ah-maruhabraa, Dhivehi Rajje-ah-maruhabraa” or Welcome to Kagi, Welcome to the Maldives,
With a total of 26 atolls, consisting of 1192 islands, there are 200 islands inhabited by Maldivians. The Maldives archipelago is located on the Chagos-Laccadive Ridge, a vast submarine mountain range in the Indian Ocean; this also forms a terrestrial ecoregion, together with the Chagos Archipelago and Lakshadweep. With an average ground-level elevation of 1.5 meters above sea level, it is the world's lowest-lying country, with even its highest natural point being one of the lowest in the world, at 2.4 meters.
The Tourism started in the early 70s, when mainly diving explorers came via Sri Lanka and discovered the Maldives to find its natural beauty with its shades of blues and turquoise, the unique underwater world and the friendliness of the Islanders.
Now, in the meantime, Maldives has developed to one of the top 25 luxury travel destinations in the world and the only one with a unique concept of “1 Island - 1 Resort”.
Tel. Code: (00) 960
Time Zone: UTC+5
Population: est. 540.000 (2020)
Language: Dhivehi / English
Independence Day: 26 July 1965
Area: 90.000 km2
Land: 298 km2
Length: 871 km
Currency: Maldivian Rufiyaa (MVR) / United States Dollar (USD)
Sunrise: round 06:00
Sunset: around 18:00
Weather & Climate The Maldives benefits from their location near the Equator, which offers stable temperatures throughout the year. The climate is tropical equatorial, generally humid and warm.
The Coral Reef ecosystem is home to around 25% of known marine plant and animal species.
We kindly ask you to take a moment of your precious time to read the following to understand the beauty and fragility of our underwater world, to not understate the value of coexisting with reef animals and plants.
This environment is one of the most species-rich in the world, yet the most fragile and endangered. As a snorkeler or diver you have both, the privilege to visit these magnificent resources and on the other hand also the responsibility to protect them.
Thank you for taking your valuable time to support one of Mother Earth's most beautiful creations
Swimming: We advise that you do not swim outside the reef, it can be dangerous as the currents can be very strong. Swimming after sunset is not recommended due to safety hazards associated with such.
Snorkeling outside the reef, always use proper equipment, incl. fins
Stay close to the reef-drop off
Do not swim alone
Do not step on any corals
Do not touch any corals
Do not remove any corals
Do not touch any sea life
Do not swim towards any sea life, only aside
Do not use any flash while making pictures
Kagi Maldives is guided by an ongoing effort to improve quality in all aspects of its oper-ation. This relates to quality in service delivery to our guests, the care we provide to our Team Members and to the protection of the environment we operate in.
Kagi Maldives is committed to deliver the highest quality in all aspects of its service provision. Kagi Maldives aims to deliver this via a pro-active and highly personable service culture.
The Quality Assurance Policy is based on 3 fundamental principles:
1. Identifying the needs and requirements of our guests throughout their stay with us.
2. Address any of our guests requirements or quality delivery issues through our personalized and pro-active service provision process.
3. Implementation of a constant, rapid and multidimensional service provision monitoring process.
Objectives to ensure that the requirements of this policy are met and that continual im-provement are in line with the spirit of the policy, will be set, determined and monitored at Senior Management level at an ongoing basis.
Kagi Maldives has implemented multiple procedures to deliver on its pro-active and personable service culture:
1. Assigned specific Island Hosts to each guests who will guide the guests from arrival to departure. These Island Hosts will offer a constant pro-active service to our guests via daily in person meetings and mobile communication via smartphone applications. Is-land Hosts to identify and enquire about guests preferences and requirements and act upon pro-actively.
2. A limited barriers service model in which Head of Departments are mandated to take necessary measures to address any service provision shortcomings as well as deliver be-spoke services.
3. The multidimensional quality monitoring is undertaken via the following processes:
⪫ Daily monitoring of guest satisfaction levels via personal encounters from the Island Hosts with their assigned guests.
⪫ Daily monitoring of guests requirements and service provision initiatives on man-agement level via daily morning briefing.
⪫ Monitoring of guests satisfaction via frequent “walk arounds” and guest interactions conducted by senior management.
⪫ Departure feedback report compiled daily by Front of House Manager.
⪫ Use of Revinate software to monitor multichannel online guest feedback.
⪫ Review and sharing of weekly Revinate summary reports with management team.
⪫ Review and reply to all TripAdvisor reviews by the General Manager within 48hours.
⪫ Regular reporting to owners by the General Manager of any issues affecting guests and Team Members.
⪫ Pro-active collaboration approach with owners to rectify any quality issues.
The General Manager is responsible for analyzing the multi-channel feedback. Analyses and reporting of key issues are shared with the management team during daily briefings and via one to one meetings with relevant Heads of Department and is conducted by the General Manager. Furthermore, quality issues are shared with ownership to make ongoing improvements via a supportive collaboration model.
We shall ensure that all team members understand and fully implement our service provision and quality assurance culture
⪫ As part of their induction all team members are fully briefed on the Quality Policy, its aims and objectives and how to achieve these
⪫ Kagi team members are given full training to ensure they can carry out all functions of their role, as per guidelines set out in our quality manuals in the operational departments
⪫ Training and development requirements are reviewed on an ongoing basis by the HRM and GM to ensure Team Members are fully competent to deliver on the resort quality commitments
